U.S. Bank Review: Services, Pros and Cons (2025)

U.S. Bank is the fifth-largest bank in the U.S. by assets, according to the Federal Reserve. It has over 2,200 branches across 26 states, over 4,500 ATMs and a wide selection of consumer deposit accounts. U.S. Bank customers also have access to its mobile app.

In this review, we at the MarketWatch Guides team cover U.S. Bank’s personal deposit accounts and its reputation for customer satisfaction. We also compare U.S. Bank to some of the other largest banks in the U.S. to help you determine if it’s a good option for you.

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U.S. Bank at a Glance

ATM Locations 4,524

Branch Locations 2,274

Savings APY 0.01%

CD Rates 0.10% – 4.00%

Money Market Rates 3.75% on $25,000+ balances

Available Deposit Products Checking, savings, CDs, money market

U.S. Bank’s history dates back to 1863. Today, it’s headquartered in Minneapolis and has over 2,200 branches across 26 states.

It has a wide selection of financial products, including these:

  • Deposit accounts (savings, checking, CDs and money market)
  • Credit cards
  • Investment accounts
  • Retirement accounts
  • Loans

Pros

Competitive rates on some accounts: U.S. Bank has high APYs for its CD specials and for Elite Money Market Accounts with $25,000 or more.

Branch and free ATM access: There are over 2,200 U.S. Bank branch locations and over 4,500 free ATMs.

Extended customer service hours: Customers have access to 24/7 phone support.

Variety of accounts: With options including deposit and retirement accounts and credit cards, U.S. Bank could meet several of your personal-finance needs.

Cons

Low interest rates on most deposit accounts: U.S. Bank’s checking accounts, savings account and standard CDs offer low APYs.

Monthly fee on most accounts: Most U.S. Bank accounts charge a monthly fee that may or may not be waivable.

Our U.S. Bank Ratings

We’ve researched more than 100 banks and credit unions, and we give U.S. Bank 4 out of 5 stars overall. It earns higher scores for its banking accessibility — including thousands of branches and free ATMs — as well as for offering high-yield CDs and multiple checking and money market accounts.

U.S. Bank earns lower scores for its savings account and CD options. It only offers one savings account, a traditional savings account, which earns a much lower annual percentage yield (APY) than the national average of 0.49% for savings accounts.

While the bank offers a variety of CD types and terms, many of its CD rates tend to be much lower than the national average interest rates for CDs.

Overall Rating4
Banking Experience and Access4.4
Checking4.4
Savings3.7
Certificates of Deposit (CDs)3.8
Money Market Accounts (MMAs)4.3

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U.S. Bank vs. Other Top Banks

U.S. Bank is the fifth largest bank in the country, but it’s considerably smaller than the four big banks: Chase, Bank of America, Wells Fargo and Citibank. U.S. Bank also has far fewer branch locations and ATMs than these larger competitors.

Still, U.S. Bank scores as well as or better than these other banks in our reviews. It stands out for offering money market accounts, which aren’t as common as other types of deposit accounts.

U.S. BankChaseWells FargoBank of America
Our rating443.84
Number of branch locations2,2744,7004,6003,800
Number of ATM locations4,524More than 15,00011,00015,000
Available deposit productsChecking, savings, CDs, money marketChecking, savings, CDsChecking, savings, CDsChecking, savings, CDs
No-fee checking account option?Yes*Yes*Yes*Yes*

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>> Related: Learn more about the largest banks in the U.S.

U.S. Bank Accounts

U.S. Bank offers a variety of consumer deposit accounts, including two checking accounts, a savings account, several CD options and two money market accounts. You can open most of these accounts online, but some must be opened at a branch.

All customers have access to online banking and the U.S. Bank mobile banking app. The app includes standard features such as online bill pay and account information. It also includes Smart Assistant, which lets you use voice or text commands to complete tasks such as transferring money between your accounts.

U.S. Bank AccountAPY*Minimum Opening Deposit
Bank Smartly Checking0.001% to 0.005%$25
Safe Debit AccountN/A$25
Standard Savings0.02%$25
Elite Money Market Account0.02% to 3.75%$100
Retirement Money Market account0.02%$100
CD special3.20% to 4.00%$1,000
Standard CD0.05% to 0.25%$500
Step Up CD0.35% blended APY$1,000
Trade Up CD0.10% to 0.40%$1,000

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U.S. Bank Checking Accounts

U.S. Bank Review: Services, Pros and Cons (11)

4.4

U.S. Bank Checking AccountMinimum Opening DepositMinimum Account BalanceMonthly Service FeeOverdraft FeeAPY*
Bank Smartly Checking$25$0$6.95 (can be waived)$36 for overdrafts over $5 (can be waived)0.001% to 0.005%
Safe Debit Account$25$0$4.95 (can’t be waived)$0N/A

U.S. Bank Checking Account Overview

We rate U.S. Bank 4.4 stars for its checking accounts. It offers two personal checking accounts, one of which has a waivable monthly fee. Both accounts have a low $25 minimum opening deposit requirement and standard checking features such asaccess to Zelle, mobile check deposit and free ATMs.

Pros and Cons

Pros Low deposit requirements: Both checking accounts have low minimum opening deposit requirements of $25. May waive a monthly fee: There are several options for waiving the Bank Smartly Checking account’s monthly service fee. Helps you avoid overdraft fees: The Bank Smartly Checking account offers overdraft protection and overdraft fee forgiveness, and the Safe Debit Account comes with no overdraft fees. Cons Only one check-writing option: The Safe Debit Account doesn’t offer personal checks. Mandatory monthly fee: The Safe Debit Account’s monthly fee can’t be waived. Earns little or no interest: The Bank Smartly Checking account offers an extremely low APY, and the Safe Debit Account isn’t interest-bearing.

U.S. Bank Checking Account Options

Bank Smartly Checking

The Bank Smartly Checking account offers checks, automated bill pay, a debit card andmobile check deposit. It pays a very low APY on all balances. The account’s $6.95 monthly maintenance fee can be waived if you meet one of the following conditions:

  • An average account balance of $1,500 or more
  • Have an eligible U.S. Bank consumer credit card
  • Have totaldirect depositsof $1,000 or more per month
  • Are between 13 to 24 or 65 and older
  • A military member or veteran

This checking account also offers overdraft protection if you link an eligible account. For overdrafts of $50 or less, the overdraft fee is waived. For overdrafts of $50 or more, fees may be waived for qualifying deposits paid before the cutoff time.

U.S. Bank Safe Debit Account

The U.S. Bank Safe Debit Account includes a Visa debit card and mobilecheck deposit. But the account doesn’t allow forpaper checks, so it’s best suited for someone who only needs a debit card. It could also be a good option for someone who’s new to managing money, such as a teenager.

The U.S. Bank Safe Debit Account charges a $4.95 monthly maintenance fee that can’t be waived, but it doesn’t charge overdraft fees. The account doesn’tearn interest.

U.S. Bank Savings Accounts

U.S. Bank Review: Services, Pros and Cons (12)

3.7

U.S. Bank Savings AccountMonthly Service FeeOverdraft FeeAPY*Minimum Deposit
Standard Savings$4 (can be waived)$36 for overdrafts over $5, $0 with overdraft protection0.02%$25

U.S. Bank Savings Account Overview

We give U.S. Bank a rating of 3.7 stars for its savings accounts because it only offers one traditional savings account, Standard Savings, which comes with a low APY on all balances.

Pros and Cons

Pros Free ATMs: The Standard Savings account comes with access to over 4,500 free U.S. Bank ATMs. Low or no monthly fee: There are four ways to get the Standard Savings account’s $4 monthly maintenance fee waived. Cons Low rate on savings: The national average interest rate for savings accounts is over 40 times higher than the APY for the Standard Savings account. Limited account options: U.S. Bank only offers one traditional savings account and no high-yield savings accounts.

U.S. Bank Savings Account

Standard Savings

To open a U.S. Bank Standard Savings account, you must make an initial deposit of at least $25. This account includes free e-statements, free withdrawals from U.S. Bank ATMs and options for setting up recurring automatic transfers. You can also set up overdraft protection by linking your account to another eligible U.S. Bank account.

While this account earns interest on all balances, its APY is much lower than thenational average of 0.49% for savings accounts. This account also charges a $4 monthly maintenance fee, which can be waived if you meet one of the following conditions:

  • Maintain a minimum daily balance of $300
  • Maintain an average monthly collected balance of $1,000
  • Hold the account with someone 12 years old or under
  • Have a Bank Smartly Checking account and enroll in the Smart Rewards program with Primary status

U.S. Bank Money Market Accounts

U.S. Bank Review: Services, Pros and Cons (13)

4.3

U.S. Bank Money Market AccountMonthly Service FeeAPY*Minimum Deposit
Elite Money Market Account$10 (can be waived)0.02% on balances of $0 to $24,999.99, 3.75% on balances of $25,000 or more$100
Retirement Money Market$0Not disclosed$100 (or a $25 automatic monthly deposit)

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U.S. Bank Money Market Account Overview

We give U.S. Bank a rating of 4.3 stars for its money market accounts because it offers two accounts, one of which has a competitive APY if you meet the $25,000 minimum balance requirement.

Pros and Cons

Pros May waive a monthly fee: There are two ways to have the $10 monthly maintenance fee for the Elite Money Market Account waived. Fee-free option: The Retirement Money Market account has no monthly maintenance fee. Low opening deposit: You’ll only need $25 to open a Retirement money market account if you set up automatic monthly deposits. Cons High balance needed for the best APY: The Elite Money Market Account requires a minimum balance of $25,000 to earn the account’s best rate. Branch visit required: The Retirement Money Market account can only be opened at a U.S. Bank branch.

U.S. Bank Money Market Account Options

Elite Money Market Account

The U.S. Bank Elite Money Market Account requires a $100 minimum opening deposit. While the account earns interest on all balances, the rate is very low if you have less than $25,000 in your account. But if you have $25,000 or more, the account offers a competitive APY that’s more than six times the FDIC’s national average interest rate of 0.73% for money market accounts.

The Elite Money Market Account charges a $10 monthly maintenance fee. You can avoid this fee fee by meeting one of these requirements:

  • Maintaining a $10,000 minimum daily balance
  • Having a Bank Smartly Checking account and enrolling in Smart Rewards with Primary status
Retirement Money Market Account

U.S. Bank offers a Retirement Money Market account, which requires having an individual retirement account (IRA) plan. To open the money market account, you’ll need to deposit at least $100 or set up automatic monthly deposits of $25. This account doesn’t charge a monthly maintenance fee.

It offers tiered interest rates, but U.S. Bank’s website doesn’t disclose what those rates are. To open a Retirement Money Market account, you’ll need to apply in person at a U.S. Bank branch.

U.S. Bank CDs

U.S. Bank Review: Services, Pros and Cons (14)

3.8

U.S. Bank CDCD Term LengthAPY*Minimum Opening DepositEarly Withdrawal Penalty
CD special7, 11 or 15 months3.20% to 4.00%$1,000Disclosed when you open an account
Standard CD1 month to 5 years0.05% to 0.25%$500Disclosed when you open an account
Step Up CD28 months0.35% blended APY$1,000Disclosed when you open an account
Trade Up CD30 months or 5 years0.10% to 0.40%$1,000Disclosed when you open an account

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U.S. Bank CD Overview

U.S. Bank earns 3.8 stars for its CDs because while it offers two types of specialty CDs and a wide range of terms, only its promotional options (CD specials) have competitive rates. U.S. Bank’s CDs require a $500 or $1,000 minimum opening deposit, and they all have a $250,000 maximum deposit.

U.S. Bank offers standard CDs and CD specials, which pay the same APY for the entire term. It also offers a Step Up CD, which increases your rate three times throughout the CD term, and Trade Up CDs, which let you increase your rate one time if the rate offered for your CD term goes up.

Pros and Cons

Pros Variety of options: U.S. Bank offers both standard CDs and specialty CDs, including high-yield CDs, step-up CDs and bump-up CDs. High-yield CDs: While the CD specials don’t match the best CD rates on the market, they offer higher APYs than many competitors. Member rewards: If you’re already a U.S. Bank customer, you may earn a higher rate on a CD special. Cons Low CD rates: The standard CDs offer low APYs across all terms. Minimum opening deposit: All CDs require a $500 or $1,000 minimum opening deposit. Early withdrawal penalties: U.S. Bank CDs have early withdrawal penalties, but you’ll need to contact the bank to find out the penalty amount for your CD.

U.S. Bank CD Options

CD Special

U.S. Bank offers its best rates for its CD specials, which are available in terms ranging from seven to 15 months. If you’re already a U.S. Bank customer, you may earn an even better rate than what’s currently advertised. To open a CD special account, you must deposit at least $1,000.

Standard CD

The U.S. Bank standard CDs have a minimum opening deposit of $500 and are available in terms ranging from one month to five years. They have relatively low APYs across all term options, far below national averages for the CD terms the FDIC tracks.

Step Up CD

The U.S. Bank Step Up CD requires a $1,000 minimum deposit. It’s available in a 28-month term with interest-rate increases every seven months.

Trade Up CD

The U.S. Bank Trade Up CD is available in 30-month orfive-year terms, and it also requires a $1,000 minimum deposit. It lets you increase your rate once if U.S. Bank offers a higher interest rate for that CD term before your CD matures.

>> Related: Learn more about types of CDs

U.S. Bank Reputation and Customer Satisfaction

U.S. Bank has mixed reviews for its reputation and customer satisfaction. It has a “Superior” rating of 5 out of 5 stars from Bauer Financial, a bank research firm. In the J.D. Power 2023 U.S. Retail Banking Satisfaction Study, U.S. Bank was the highest-ranking bank for consumer satisfaction in California.

It also scored above average in the study in the Southwest, South Central and Upper Midwest regions. However, U.S. Bank received below-average consumer satisfaction ratings in the Illinois, Lower Midwest, Northwest and North Central regions.

Customer reviews on Trustpilot and the Better Business Bureau (BBB) are generally unfavorable. Reviewers complain about poor communication with customer support and mistakes with setting accounts up, such as CDs being renewed at low rates without the account holder’s permission. The bank has an average of 1.3 out of 5 stars on Trustpilot and 1.1 out of 5 stars from customers on the BBB’s website.

Our review team reached out to U.S. Bank for a comment on its customer satisfaction scores and reviews but did not receive a response.

U.S. Bank’s reputation took a hit in 2022 because employees had opened credit and deposit accounts without customers’ permission in order to reach sales goals. The Consumer Financial Protection Bureau (CFPB) fined U.S. Bank $37.5 million and required it to refund any fees customers were charged because of the unauthorized accounts.

U.S. Bank Mobile App

U.S. Bank receives mostly positive reviews in the App Store and Google Play. On the App Store, the mobile app receives an average of 4.8 out of 5 stars from over 1.6 million customers. Customers on Google Play rate the app similarly, giving it an average of 4.7 out of 5 stars from over 414,000 reviews.

U.S. Bank ATM Availability

U.S. Bank ATMs are available in the following 27 states:

The Bottom Line: Is U.S. Bank Right for You?

U.S. Bank offers a good selection of consumer deposit accounts. These accounts offer the banking features most people need, and they have reasonable monthly fees that can typically be avoided. The bank also has good customer service in person, by phone and through its mobile app.

U.S. Bank could be worth it if you’re interested in promotional CDs or want to deposit a large sum in a money market account. You might also consider U.S. Bank if you live near its branches and ATMs and want a convenient checking account for withdrawals, even if that means not earning much interest.

>> Related: Learn more about the best high-yield savings accounts

FAQ: U.S. Bank Reviews

Yes, U.S. Bank is considered to be a reliable bank because it’s FDIC-insured, meaning up to $250,000 in deposits are insured per person, per account category. You’ll see this noted on its website as “Member FDIC.” Also, U.S. Bank has been in business since 1863 and is the fifth largest bank in the country, with plenty of assets to cover its deposits. It also offers 24/7 phone customer service, roughly 2,200 branches, over 4,500 ATMs and a highly rated mobile app.

U.S. Bancorp currently owns U.S. Bank. It’s a publicly traded company.

The advantages and disadvantages of U.S. Bank depend on what you’re looking for in a bank. It could be a good choice for a one-stop-shop bank since it offers a variety of deposit and retirement accounts, credit cards, investment options, personal loans, auto loans and home loans, including home equity lines of credit (HELOCs).

U.S. Bank’s CD specials offer high APYs, but most of its other deposit accounts offer low APYs or no interest. Most of its accounts charge monthly fees, some of which can’t be waived.

Methodology

Our team researched more than 100 of the country’s largest and most prominent financial institutions, collecting information on each provider’s account options, fees, rates, terms and customer experience. We then scored each firm based on the data points and metrics that matter most to potential customers. Read our full methodology.

Savings and money market accounts

35%

The best scores go to banks, loans and fintech companies with high interest rates and low or no fees or minimum opening deposits.

Checking accounts

30%

High marks are given to those with multiple accounts and minimal fees, plus benefits such as reward programs and mobile check deposit.

Certificates of deposit

20%

Top-rated financial institutions have low or no minimum opening deposits, as well as a variety of term options and specialty CDs for flexibility.

Banking experience and access

15%

Providers that excel in this category have large branch and ATM networks and multiple checking and savings accounts, and they earn more points for offering CDs and money market accounts.

35% Savings and money market accounts

30% Checking accounts

20% Certificates of deposit

15% Banking experience and access

Savings and money market accounts

The best scores go to banks, loans and fintech companies with high interest rates and low or no fees or minimum opening deposits.

Checking accounts

High marks are given to those with multiple accounts and minimal fees, plus benefits such as reward programs and mobile check deposit.

Certificates of deposit

Top-rated financial institutions have low or no minimum opening deposits, as well as a variety of term options and specialty CDs for flexibility.

Banking experience and access

Providers that excel in this category have large branch and ATM networks and multiple checking and savings accounts, and they earn more points for offering CDs and money market accounts.

All America Bank, Alliant Credit Union, Ally Bank, Amerant Bank, America First Credit Union, American Airlines Credit Union, American Express National Bank, Apple Bank, Arvest Bank, Associated Bank, Axos Bank, Banesco Bank, Bank of America, Bank of Hope, Bank Purely, Bank5 Connect, Barclays, Bask Bank, BECU (Boeing Employees Credit Union), Bethpage Federal Credit Union, BMO, BMO Alto Bank, Bread Savings (formerly Comenity Direct), BrioDirect, Capital One Bank, CFG Bank, Charles Schwab, Charlie Financial, Chase Bank, Chime, CIBC USA, CIT Bank, Citibank, Citizens, Citizens Bank, Colorado Federal Savings Bank, Comerica Bank, Connexus Credit Union, Consumers Credit Union, Credit One Bank, Cross River Bank, Current, Customers Bank, Delta Community Credit Union, Discover Bank, East West Bank, Emigrant Direct, EverBank (formerly TIAA Bank), Federal Savings Bank, Fifth Third Bank, First Citizens Bank, First Internet Bank (of Indiana), First National Bank of America, First Tech Federal Credit Union, FNBO Direct, Frost Bank, Golden 1 Credit Union, Heritage Bank NA, HSBC, Huntington Bank, KeyBank, Lafayette Federal Credit Union, Lake Michigan Credit Union, LendingClub, Limelight Bank, Live Oak Bank, Lonestar Bank, M.Y. Safra Bank, M&T Bank, Marcus by Goldman Sachs, Mercury Bank, Merrick Bank, Michigan State University Federal Credit Union, Milli, Morgan Stanley Private Bank, Mountain America Credit Union, My eBanc, MySavingsDirect, National Bank of Kansas City, Navy Federal Credit Union, NBKC Bank, North American Savings Bank (NASB), Northpointe Bank, Patelco Credit Union, PenFed Credit Union (Pentagon Federal), PNC Bank, Popular Direct, Presidential Bank, Provident Bank, Quontic Bank, Quorum Federal Credit Union, Randolph-Brooks Federal Credit Union, Regions Bank, Ridgewood Savings Bank, Rising Bank, Salem Five Direct, Sallie Mae Bank, Santander Bank, SchoolsFirst Federal Credit Union, Security Service Federal Credit Union, Service Credit Union, SoFi Bank, South State Bank, Spectrum Credit Union, Spring Bank, Star One Credit Union, State Bank of Texas, State Department Federal Credit Union, State Employees’ Credit Union, Suncoast Credit Union, Sutton Bank, Synchrony Bank, Synovus Bank, TD Bank, Texas Capital Bank, Third Federal Savings & Loan, Transportation Alliance Bank (TAB Bank), Truist Bank, U.S. Bank, UFB Direct, Umpqua Bank, Upgrade, USAA Bank, USAlliance Financial, Valley National Bank, Varo Bank, Vio Bank, VyStar Credit Union, Webbank, Webster Bank, Wells Fargo, Western State Bank, Zions Bank, Zynlo Bank

*Data accurate at time of publication

Editor’s Note: Parts of this story were auto-populated using data from Curinos, a research firm that collects data from more than 3,600 banks and credit unions. For more details on how we compile daily rate data, check out our methodology here.

If you have feedback or questions about this article, please email the MarketWatch Guides team at editors@marketwatchguides.com.

U.S. Bank Review: Services, Pros and Cons (2025)

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