U.S. Bank Review 2024 | Bankrate (2024)

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At a glance

3.6

Rating: 3.6 stars out of 5

Bankrate Score

CDs

Rating: 3.6 stars out of 5

Checking

Rating: 3.9 stars out of 5

Savings

Rating: 3 stars out of 5

MMA

Rating: 2.3 stars out of 5

Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.

About Bankrate Score

Overview

U.S. Bank offers the convenience of a vast branch network — primarily in the Western and Midwestern parts of the U.S. Its digital banking services are well received. If you’re looking for higher rates on savings or lower hurdles to avoid a monthly fee on your checking, you may want to consider other options.

Highlights

24/7 Customer Service
Digital Leader
Highly Rated App

Overall

U.S. Bank offers a full range of products and services that include checking and savings accounts, a money market account and CDs. The bank maintains branches in 26 states, and anyone in the U.S. can open accounts online. Higher rates of return can often be found at other financial institutions, however.

Pros

The bank provides generous access to branches and to ATMs.
The mobile app is highly rated by iPhone and Android users.
It offers a wide variety of short-term CDs and some special CD terms that have higher yields than its standard offerings.
You can use the smart assistant feature through the bank’s website or mobile app.

Cons

The hurdles to avoid some monthly fees on certain products are high.
You can earn better APYs elsewhere.
Navigating the U.S. Bank website can be frustrating.

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U.S. Bank banking products

3.0

Rating: 3 stars out of 5

Bankrate Score

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FEATURES

U.S. Bank savings overview

The Standard Savings account earns much less than the national average savings APY on all balances. The account requires either a $300 minimum daily balance or a $1,000 average monthly collected balance to waive the $4 monthly maintenance fee. The fee is also waived for those 17 or younger. You can access your money through ATMs with this account.

A $25 deposit is required to open the account.

Pros

The minimum opening deposit on the Standard Savings account is only $25.
The Standard Savings account can be used as overdraft protection for a U.S. Bank checking account.

Cons

The Standard Savings account earns very little interest.
Those who don’t have a Smartly Checking account and enroll in Smart Rewards have to keep a minimum balance in their standard savings account to avoid the $4 monthly service fee.

U.S. Bank

APY

APY last updated between 10/4 and 10/10.

APY

APY last updated between 10/4 and 10/10.

National average APY

How do we get this data?

Bankrate independently tracks hundreds of APYs and product details for banking institutions nationwide. We retain the historical data of every rate we track in our database. If there are any gaps where we weren’t actively tracking a rate at the time, the graph will reflect the missing data.

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U.S. Bank CD overview

U.S. Bank offers 11 terms of regular CDs. These standard CDs have terms ranging from one month to five years. Terms and rates may vary based on your zip code. None of the bank’s standard CDs offer high APYs; higher yields are easily found elsewhere.

In addition to standard CDs, U.S. Bank offers a few special CDs that have competitive yields for a big bank. Customers can opt for a Step Up CD that allows for an interest rate boost every seven months.

There’s also a Trade Up CD that allows savers to change interest rates at a point during their initial term. Terms are 30 months and five years. As is the case with most CDs, penalties apply for early withdrawals.

Pros

The required minimum deposit of $500 for Standard CDs is lower than at some banks.
Customers have access to multiple types of CDs and special CDs with higher APYs than the bank’s standard CDs.

Cons

Yields for some CDs are low compared with what other banks offer.
U.S. Bank doesn’t have a no-penalty CD, according to the CD page on its website.

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U.S. Bank money market overview

U.S. Bank’s Elite Money Market Account has a $100 minimum deposit. Unfortunately, its APY is well below the national average. However, for a limited time and in select areas, you can earn much higher yield for balances above $25,000. The account carries a $10 monthly service charge unless you keep a $10,000 minimum daily balance.

Pros

U.S. Bank’s Elite Money Market only requires a $100 minimum opening deposit.
The account offers check-writing privileges.

Cons

There are banks with more competitive APYs.
The requirement to avoid the monthly fee is steeper than it is at other banks.

3.9

Rating: 3.9 stars out of 5

Bankrate Score

Compare top checking rates

U.S. Bank checking overview

U.S. Bank’s Smartly Checking, the account scored for this review, earns a little bit of interest on all balances and requires just $25 to open.

The monthly maintenance fee of $6.95 can be waived by receiving monthly direct deposits of $1,000 or more, by maintaining an average balance of at least $1,500 or by holding an eligible U.S. Bank credit card. The fee is also waived for those who qualify for one of the bank’s four Smart Rewards tiers. Account holders who are in the military, who are under age 24 or who are over age 65 also are exempt from the monthly fee.

Customers also can send and receive money through Zelle. U.S. Bank also offers a checkless Safe Debit Account, for which deposits, withdrawals and payments can be made similarly to the Smartly Checking account. This account earns no interest, however, and the $4.95 monthly maintenance fee cannot be waived.

Pros

The Smartly Checking account pays a little bit of interest.
Its mobile banking app is highly rated on both iOS and Google Play.
Zelle is available to make person-to-person payments.

Cons

The interest rate is lower than what’s offered by other financial institutions.
The conditions for waiving the monthly fee for the interest-bearing account are steep.

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Bank fees

Fee	Charged
Overdraft fee	$36
Non-sufficient funds fee	None
Monthly maintenance fee	$4 – $10
Out-of-network ATM fee	$2.50
Excessive transaction fee	None

Find out:Tips to avoid common bank fees

Customer experience

Customer support

24/7 support. Customer support is available on the U.S. Bank website, where you can find a branch, make a physical or virtual appointment or call to get help. Customer service can be reached by phone on a 24/7 basis.

Mixed customer satisfaction. U.S. Bank customer satisfaction varies with location, according to J.D. Power’s 2024 U.S. Retail Banking Satisfaction Study. For example, while U.S. Bank ranked first in customer satisfaction in California for the fourth year in a row. The bank scored below average in Illinois, the Lower Midwest, North Central and South Central regions.

Physical presence. U.S. Bank operates branches in 26 states and also allows customers to open accounts online from anywhere in the country.

Digital experience

Highly rated mobile app. U.S. Bank’s mobile app is highly rated on the Apple App and Google Play stores. More than 300,000 Android users have reviewed the app, while more than one million users have reviewed it for iOS. “It’s very simple to find what you’re looking for on the app,” said a Bankrate staff member with a U.S. Bank account. “You can access all of the main banking options from the top drop-down menu as well as a menu that sticks at the bottom. It also shows your accounts and balances right at the top of the app.”

Frustrating website experience. In contrast to the app, navigating the mobile site on a phone (and sometimes even on a computer) is difficult, according to a Bankrate staff member with an account, adding that they spent some time searching for the free credit score and cash-back page before finally giving up. Lastly, U.S. Bank’s pages don’t prominently display monthly maintenance fees, although all accounts reviewed here charge one.

Smart assistant feature. This page lets you submit questions or commands (including verbally on the mobile app). For example, you can ask the assistant about your recent transactions, how much you spent last month or what bills are due this week.

Complaints

CFPB enforcement action. In 2022, the Consumer Financial Protection Bureau (CFPB) found that U.S. Bank opened deposit accounts and issued credit cards and lines of credit for consumers without their knowledge or consent. The CFPB ordered U.S. Bank to pay a $37.5 million penalty and develop a plan to remediate harmed consumers.

In 2023, U.S. Bank had to pay a total of $20.7 million because it kept people from obtaining their unemployment benefits during the COVID-19 pandemic, according to a CFPB news release.

Bankrate staff insights

“Overall, I’ve had a very good experience with my local U.S. Bank branch,” said a Bankrate staff member with an account. “The bank offers a great checking account experience with tools like the smart assistant feature and the spending tracker page, but the savings account rate is abysmal. It’s so low that you’re better off using an online bank for a much better rate.”

Disclosure: To enhance our product reviews, Bankrate employees often open accounts and provide feedback. They may have been compensated for their time and account maintenance, but this does not affect the integrity of their review.

About U.S. Bank

Based in Minneapolis, U.S. Bank is the fifth-largest commercial bank by consolidated assets in the country. It offers a full range of products, including deposit accounts and mortgages. Like most major banks, its history is filled with mergers and acquisitions, most notably the 1997 acquisition of U.S. Bancorp of Oregon by Minneapolis-based First Bank System.

U.S. Bank operates more than 2,000 branches in 26 states. Accounts can be opened in person or online, and the mobile app comes highly rated.

Learn more:U.S. Bank CD rates

How U.S. Bank compares to other banks

Compare different account types offered by U.S. Bank. Annual percentage yields (APYs) shown were updated between Oct. 4, 2024 and Oct. 10, 2024.

Selected bank US Bank money market account Bankrate score Rating: 0 stars out of 5 N/A Bankrate Money Market rating = 0.0/5 Bankrate scores are objectively determined by our editorial team. Annual percentage yields (APYs), minimum opening deposit requirements and minimum balances to avoid monthly service fees are some of the things that make up Bankrate’s score.	Most comparable Wells Fargo money market account Member FDIC Bankrate score Rating: 2.1 stars out of 5 2.1 Bankrate Money Market rating = 2.1/5 Bankrate scores are objectively determined by our editorial team. Annual percentage yields (APYs), minimum opening deposit requirements and minimum balances to avoid monthly service fees are some of the things that make up Bankrate’s score. Read review	Search for or select a bank: Bankrate score Bankrate Money Market rating Bankrate scores are objectively determined by our editorial team. Annual percentage yields (APYs), minimum opening deposit requirements and minimum balances to avoid monthly service fees are some of the things that make up Bankrate’s score. Read review
APY APY, or annual percentage yield, is the yearly return on a bank or investment account. APY includes the effects of compounding interest. APYs last updated between Oct. 4, 2024 and Oct. 10, 2024.
N/A	0.05%
Minimum balance for APY
N/A	$10,000.00
Estimated earnings Interest earned calculation based on a $50,000 deposit amount for a period of 1 year and is rounded to the nearest dollar. Exact earnings are dependent on calendar year, balance, and compounding frequency. Minimum deposit rules may apply.
N/A	$25

U.S. Bank’s Elite Money Market Account earns a robust APY, but only for a limited time on balances at or above $25,000 due to a bonus APY being offered. Otherwise, the account is tiered — meaning you earn a higher APY the more you deposit — but all of those yields are very low. Much better deals can be found elsewhere. The account can be opened with just $10 and comes without monthly fees.	The Wells Fargo Platinum Savings account has check-writing privileges. That might give you more payment flexibility than with other savings accounts. The bank doesn’t offer a debit card for this account.

The account is tiered. The minimum deposit is low. US Bank’s bonus APY makes the account very competitive, at least for the time being. There are no monthly fees.	You can access your money through an ATM card with this account. The Platinum Savings account offers yields higher than the national average at all tiers.	N/A
The standard yields are very low. U.S. Bank charges $2.50 when you use an out-of-network ATM.	You’ll need at least $1 million to earn Well Fargo’s top Platinum Savings account yield. But you can get that at other online banks with no minimum balance. There’s a $12 monthly service fee if you don’t keep at least $3,500 in the Platinum Savings account.	N/A

Bankrate does not currently track additional product details for this bank.	APY offering: 0.05% 1/5 APY, or annual percentage yield, is the yearly return on a bank or investment account. APY includes the effects of compounding interest. Minimum balance for APY: $25.00 5/5 The lowest deposit amount an account must have before it can earn interest. Monthly service fee: $12.00 2/5 A monthly charge a financial institution deducts from an account if certain requirements are not met. Minimum balance to avoid fee: $3,500.00 2/5 The lowest balance an account must maintain in order to avoid a fee. Check writing: Yes 5/5 The ability to write a certain amount of checks within a statement cycle. Debit/ATM access: Good 4/5 The ability to withdraw funds from an account through the use of debit or ATM card	APY, or annual percentage yield, is the yearly return on a bank or investment account. APY includes the effects of compounding interest. The lowest deposit amount an account must have before it can earn interest. A monthly charge a financial institution deducts from an account if certain requirements are not met. The lowest balance an account must maintain in order to avoid a fee. The ability to write a certain amount of checks within a statement cycle. The ability to withdraw funds from an account through the use of debit or ATM card Bankrate does not currently track additional product details for this bank.

U.S. Bank FAQs

Review methodology

With so many financial institutions to choose from, it can be hard to know who to trust. Bankrate’s ever-growing list of bank and credit union reviews is updated regularly. Our editorial team analyzes and reviews each institution across deposit products such as savings accounts, checking accounts, certificates of deposit (CDs) and money market accounts (MMAs). Banks are rated by important factors such as offered interest rates, fees, minimum balance requirements, access to funds and more.

We assign a score to each type of account and its features, weigh them carefully based on importance to account holders and determine an overall score. Read our full review methodology.

U.S. Bank customer reviews

U.S. Bank has 23 reviews

Dive into community reviews below and see what others think about U.S. Bank.

4.3

23 ratings

Star ranking and total number reflects the lifetime customer reviews received while this bank has been monitored by Bankrate. To help serve you with relevant information, the customer reviews shown below are limited to only those that this bank has received during the past 12 months.

Score breakdown

5 stars

48%

4 stars

43%

3 stars

2 stars

1 star

Score by category

Overall Rating4.3 / 5

Competitiveness of APY3.4 / 5

Amount of fees3.4 / 5

Customer support4.3 / 5

Website / Mobile app4.3 / 5

Bankrate methodology disclosure

In July 2024, Bankrate collaborated with a third-party vendor to survey 1,200 bank account holders nationwide. Bankrate and our vendor collected and summarized account holder responses to five rating questions on a 5-point scale as well as open-ended reviews of the banking experience. Responses are based on individual account holder product details, and therefore cannot be verified for accuracy. User ratings are unedited and have not been reviewed or approved by the associated bank or credit union, nor do these responses reflect Bankrate's own expert review of these banking products.

Community Reviews

See what users like you are saying about U.S. Bank.

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Anonymous account holder

September 13, 2024

I love US Bank. I’ve been with them for several years. I just wish they had physical branches near me in Texas. I initially chose them for service and low fees.

Score by category

Amount of fees4/ 5

Competitiveness of APY4/ 5

Customer support4/ 5

Website / Mobile app4/ 5

Accounts held by this user

Certificate of Deposit (CD)No

Money Market Account (MMA)No

Savings AccountYes

Checking AccountYes

Anonymous account holder

September 13, 2024

They don’t make you jump through hoops and hurdles to deposit or withdraw from my savings. the processes they use and require are straightforward and transparent. I started with us bank having only a checking account. I was satisfied enough that my relationship had evolved and I feel loyalty to them.

Score by category

Amount of fees4/ 5

Competitiveness of APY4/ 5

Customer support5/ 5

Website / Mobile app5/ 5

Accounts held by this user

Certificate of Deposit (CD)No

Money Market Account (MMA)No

Savings AccountYes

Checking AccountYes

Anonymous account holder

September 13, 2024

It’s not really been all too bad for me. I have had minimal contact with customer service and have had few issues, but in the few times I have had to contact customer service for assistance, I don’t recall any issues that stand out to me. I have the app and prefer it over in-person visits. The app is more convenient and readily available. I don’t know if every product offered, but only the ones I currently use. The banking fees is what I could do without. It’s the only thing I don’t really like.

Score by category

Amount of fees4/ 5

Competitiveness of APY4/ 5

Customer support3/ 5

Website / Mobile app3/ 5

Accounts held by this user

Certificate of Deposit (CD)No

Money Market Account (MMA)No

Savings AccountYes

Checking AccountYes

Anonymous account holder

September 13, 2024

If you have a higher tiered account, you don't get charged fees and you get incentives, but if you just have a basic account, there's fees unless you keep a certain amount in the account or deposits. I didn't have to have money to open an account and there are convenient locations.

Score by category

Amount of fees3/ 5

Competitiveness of APY3/ 5

Customer support4/ 5

Website / Mobile app4/ 5

Accounts held by this user

Certificate of Deposit (CD)No

Money Market Account (MMA)No

Savings AccountNo

Checking AccountYes

Anonymous account holder

September 13, 2024

They are a great company and very friendly and trustworthy. Reputation and reasonable price.

Score by category

Amount of fees5/ 5

Competitiveness of APY5/ 5

Customer support4/ 5

Website / Mobile app5/ 5

Accounts held by this user

Certificate of Deposit (CD)Yes

Money Market Account (MMA)Yes

Savings AccountNo

Checking AccountYes

Anonymous account holder

September 13, 2024

Everything is easy to use. The customer service team is always helpful. It’s the same bank my employer uses.

Score by category

Amount of fees5/ 5

Competitiveness of APY5/ 5

Customer support5/ 5

Website / Mobile app5/ 5

Accounts held by this user

Certificate of Deposit (CD)No

Money Market Account (MMA)No

Savings AccountNo

Checking AccountYes

Anonymous account holder

September 13, 2024

Availability of customer service. My experience with US Bank has been generally positive but am disappointed in the closing and service hours of their branches.

Score by category

Amount of fees4/ 5

Competitiveness of APY4/ 5

Customer support4/ 5

Website / Mobile app5/ 5

Accounts held by this user

Certificate of Deposit (CD)No

Money Market Account (MMA)No

Savings AccountNo

Checking AccountYes

Anonymous account holder

September 13, 2024

There are better rate’s elsewhere. They were bought out by my previous bank.

Score by category

Amount of fees2/ 5

Competitiveness of APY2/ 5

Customer support2/ 5

Website / Mobile app4/ 5

Accounts held by this user

Certificate of Deposit (CD)Yes

Money Market Account (MMA)Yes

Savings AccountYes

Checking AccountYes

Anonymous account holder

September 13, 2024

Treated very well by empoyees and appreciate the kindness. Fair interest rates. Treated well. Available when having a problem.

Score by category

Amount of fees4/ 5

Competitiveness of APY4/ 5

Customer support4/ 5

Website / Mobile app4/ 5

Accounts held by this user

Certificate of Deposit (CD)No

Money Market Account (MMA)No

Savings AccountYes

Checking AccountYes

Anonymous account holder

September 13, 2024

Interest rates are not that good with this bank even with high amount in savings you only earn 0.01 percent. But it is close to home and easy to deposit any checks that are needed to be in my account.

Score by category

Amount of fees1/ 5

Competitiveness of APY1/ 5

Customer support5/ 5

Website / Mobile app5/ 5

Accounts held by this user

Certificate of Deposit (CD)No

Money Market Account (MMA)No

Savings AccountYes

Checking AccountYes

U.S. Bank Review 2024 | Bankrate (2024)

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About U.S. Bank

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U.S. Bank customer reviews

U.S. Bank has 23 reviews

Community Reviews

References