Top 1,942 Reviews From Legit US Bank Buyers (2024)

Punctuality & Speed

My credit card payment is due by the 4th of each month. I am writing this review on 10/4/24. A late fee of $29 was charged to my account on 10/2/24. Then after trying to make my monthly payment through the mobile app on 10/4/24 I was blocked from being able to do so until 10/5/24. US Bank is charging me a late fee 2 days before the due date then forcing me to pay my balance the day after the due date. This is entrapment.

Customer Service

Please Don't use the US Bank credit card. Dispute department does not do their job. Dispute I opened Aug 16th until now no response. They closed my dispute without investigation. I have been calling and giving statement but one is able to solve the problem.

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Punctuality & Speed

US Bank is awful. My acct was hacked and they caught it super fast. However....they failed to send a new card, lowered my daily limit so I could not pay rent or bills, connected a card I did NOT have to my account. I'm so angry, frustrated, and disappointed. I've been with US Bank for 15 years but they are seriously slipping. Take your money elsewhere!

Coverage

I have 6 credit card accounts with US Bank. I have not ever had an issue with US Bank but recently someone used one of my accounts at a gas station. I reported it to US Bank who quickly reversed the charge. Later on, they charged me back on the claim stating that I did receive the product and services. I own a Harley and a Smart car. I didn't put $50.01 in one, or even both vehicles. So, US Bank does not have any fraud protection at all, apparently, whereas my other banks do. I have zero balances on all my cards and have locked them. Just not feasible to use when I have other cards who cover me.

Price

US Bank are crooks. They lowered my mortgage payment so they would get an extra $100 interest per month. I have paid over 82 monthly mortgage payments and if they had left my mortgage payments where they were when my mortgage was taken over from another mortgage company. I would have paid my mortgage off by now!!! I am 70 years old and that have royally screwed me out of owning my home outright before I die. They couldn't live only getting the interest rate interest they bought. They manipulated my account so they would get more interest every month. DO NOT DO BUSINESS WITH THESE CROOKS!!!

Customer Service

Got behind due to vehicle issues and the same day I called to schedule my payment they closed my account, WHILE I WAS ON THE PHONE WITH THEM. No warning or notification! Their online access is TERRIBLE and their call center hangs up on you 75% of the time. WORST CREDIT CARD EVER!

Process

I received an advertisement in the mail from US Bank offering incentives of up to $850 for banking with them. I open the account on April 1 2024 and it took them five months before they decided I was not eligible for the program. How does someone become in eligible to do business with a bank with their money?

On the morning of June 28th, 2024, $5000 was removed from my account and sent to Intuit Credit Karma. This was discovered by me online. I immediately notified US Bank and went to the local bank when it opened. Fraud Dept. denied the claim. It was determined by the US Bank Fraud Department that I initiated the transaction. US Bank had us close out our checking and savings accounts. We ended up with multiple checks bouncing and multiple fees charged by numerous accounts.

Contract & TermsPriceOnline & App

US Bank does not go out of their way to be helpful as they claim. Their banking app also is terrible and their customer service for credit card's even worse. My husband attempted to obtain a small loan and they lied initially about the interest rate but luckily he was paying attention before signing the last of the agreement. Compared to Wells Fargo, they fall very short. Wells Fargo has made the transfer very seamless and their app is much easier to keep track of expenses and savings. I would never recommend US Bank to anyone.

Customer ServiceStaff

I feel sorry for anyone who banks with US Bank in Nevada Missouri. Instead of tellers being tellers and helping customers who walk in they wanna stop you at the door and help one person at a time with one teller doing their job. That place is a joke and I'll never step foot in that bank again. The tellers are rude, and don't seem to care.